FAQ's
How do I upgrade to the premium club?
When you speak to a member of the team either over the phone or in person, they’ll upgrade you on the spot. We’ll take the annual payment then upgrade your account. This will then be valid for 12 months until renewal. You can use it straight away!
Will my current Orchard card still work?
Yes, the card you have right now will still work instore and will automatically transfer to the new standard programme. You automatically start to incur points for the rewards system and have the option to spend them.
I am over 55, will I get a FREE drink on Tuesdays?
If you hold a standard Orchard Club card you are entitled to a FREE HOT DRINK every Tuesday at our Cornflower Café.
I have a Sevenoaks Loyalty card, will this still work?
All loyalty cards held with Sevenoaks Garden Centre are still active and will be honoured until they expire. Once they expire customers will need to enroll in the new Orchard Club scheme, be that the standard or premium programme.
I have a premium card, do I get 20% off everything?
With your premium Orchard Club card you receive 20% off plants (excluding David Austin Roses) and 3% off everything else instantly. You’ll also get a free hot drink on Tuesdays!
Have more questions? Let us know! You can contact us via email at info@coblandsgardencentre.co.uk, call us on 01959 561274 or visit us in store.
Exactly how does the 3% scheme work?
How much are my points worth?
It’s pretty simple.. 1 point = 1 penny 100 points = 1 pound
How do I check how many points?
Your point balance will be shown on your most recent receipt, we can also check on our system. Just ask a member of staff and we’ll have a look. You will need to provide your loyalty card/number.
As per the reward scheme on both loyalty programmes, you incur reward points per purchase. These points can then be saved up and used against future purchases. When you want to use your points just let us know at the till.
How do I spend my points?
Your points can be redeemed and spent on all items for retail in the garden centre. Points can be used in the Cafe.
What can I spend my points on?
Your points can be redeemed and spent on all items for retail in the garden centre. Points can be used in the Cafe.
Have more questions? Let us know! You can contact us via email at info@coblandsgardencentre.co.uk, call us on 01959 561274 or visit us in store.